Shipping & Returns
We ship via USPS first class and first class international. International shipping is available globally.
Please scroll down for countries where shipping is suspended
- For domestic orders of $30 or more, shipping is free. (Full priced items)
- For domestic orders of under $30 we charge $4
- For international orders of $50 or more, shipping is free. (Full priced items)
- For international orders under $50, we charge $18.
- Website processing usually takes between 3 and 5 days
For items deeply discounted, shipping is always applied to your order. If you add a full priced item of $50 or more you'll receive a shipping refund once your order is processed.
Once your order is shipped you will receive an automated dispatch notification to your email from Stamps.com. Approximately one day later the same tracking number is uploaded to the website where it can be retrieved either by logging into your account and clicking on the order, or using the Track My Order button found at the bottom of the website.
For those wishing to return products the procedure is as follows:-
Please note we do not accept returns on items purchased during promotions or sales
- Domestic customers must make returns within 14 days of receiving the order
- International customers must make returns within 30 days
- You must contact us via email (firstname.lastname@example.org) to inform us of your intent to return.
- Beads must be returned in the condition they were shipped in
- If you purchased a full kit, the entire kit must be returned.
- If your order qualified for a free gift with purchase, that must be returned too.
- We do not accept liability for return shipping unless a product is faulty or incorrect.
- We do not accept liability for products that fail to return to us and are missing in transit.
- Products purchased during sales are not eligible for return
- We do not accept liability for import taxes incurred nor do we accept returns on products returned to us due to failure to pay such taxes and fees.
- If you return part of an order and therefore never qualified for our free shipping offer, shipping fees will be deducted from the refund.
- Please note we cannot accept any returns on earrings.
Sales Items & Promotions
Please note that we cannot accept returns on products purchased during sales & promotions
We are currently unable to offer shipping to the United Kingdom. This is due to taxation changes for those exporting into the U.K. following Brexit. We're sincerely sorry for any disappointment this may cause.
Lithuania, Poland, Slovakia & Ukraine
Shipping to the above regions has now been suspended. Unfortunately packages are not being scanned to these destinations and coupled with severe delays due to COVID, we are unable to continue shipping there. We hope this situation will be temporary.