An order confirmation is sent via email shortly after you have placed your order. You will receive a second email notification once your order has been shipped.
Please be sure to check your spam folder if your confirmation is missing.
All orders are marked as fulfilled when we begin the processing phase
Once orders are shipped, they are marked as such in the Track My Order section of the website.
If your order is not marked as shipped, it has not been dispatched yet.
You will receive an automated dispatch notification via email once your order has shipped. It will include a tracking number. Approximately 24 hours later the tracking number will also be uploaded to the website.
You can then follow check the progress via our Track My Order feature.
We aim to dispatch all in stock items in three to five working days. Processing times can be longer during high volume times, during holidays and due to adverse weather conditions. Please also consider that we do not keep every single item in physical stock and may need to wait for new deliveries to arrive from the brands in question.
Please rest assured your order will be shipped as soon as we are able.
Once an order is placed it cannot be canceled nor adjusted.
Please note that we do not accept unsolicited returns. If you plan on returning an order, please contact firstname.lastname@example.org to notify us of your intent.
You must notify us of your intent to return within five days of receipt of your order.
Orders must be returned within 14 days of receiving the order.
We do not accept returns on orders placed during sales or promotions.
We cannot accept returns on earrings for hygiene reasons.
Once an order has been shipped we have no control over the route or the speed of transit.
We do not have access to any information beyond what you see on the tracking page.
During the ongoing pandemic, we are seeing extremely long shipping times. Unfortunately this is out of our control.
We only ship via USPS and USPS First Class International.
For domestic customers, shipping is free on orders of $50 or more excluding sales or promotional items.
For international customers, shipping is free on orders of $75 or more excluding sales or promotional items.
During sales periods, you may find shipping charges are applied to your order regardless of whether it qualifies via the above details. If that is the case shipping will be refunded when we process the order.
If your items are in the sale, you are participating in Loyalty Wheel offers or other promotions, your order will be subject to shipping charges.
For domestic orders we charge $4.
For international orders we charge $18.
We offer international shipping to select regions only. If available your country will show at checkout.
Customers residing in regions we do not cater to are welcome to use U.S. mail forwarding addresses. These services will provide you with a U.S. shipping address. You can find businesses that offer those services by searching Google.
Your order may be subject to additional import taxes in accordance with your own local law.
These taxes are the sole responsibility of the customer.
You can access your customer account portal here.
There you will find details of your previous orders, update your address and access both your wish list and your Gratitude Points section.
Gratitude Points is the Great Lakes Boutique loyalty system. You earn points for almost all orders you place via our website.
Points can be redeemed for discount codes that you can then use against future orders.
Please note that all new releases are exempt from discounts during their immediate launch window.
You can check your Gratitude Points here
Please be aware that points do decay over time.
Gratitude Points cannot be applied to items already on sale, those that are part of a promotion or event exclusive products.