We ship via USPS & USPS first class international to the USA and Canada only.
*Sales items always carry a shipping charge applicable to your area. If you spend $75+ on full retail items, shipping charges will be refunded automatically when we process your order.
Once your order has been dispatched, you will receive an automated shipping notification. It will include your tracking number.
Approximately 24 hours later, the tracking number is also uploaded to the website where it can be retrieved via logging into your account, or using the Track My Order feature on the website.
Please note that we cannot provide any further information than what you can see on the tracking. We have no access to any further details.
Once an order has left us, we have no control over the shipping time nor the route your package takes.
Please note that once an order is placed we cannot make any changes to it. Nor do we accept cancellations.
Please ensure shipping details are correct at the time of purchase.
We aim to ship all in stock items in five to seven business days, (excluding federal holidays.)
Dispatch times during holidays, promotions or events can be slower.
We cannot keep every single item in every size and color in stock. Please rest assured that we will dispatch your item as soon as possible.
For those ordering from outside of the USA, please be aware your orders will be subject to import taxes at the point of entry to your country. The amount applied will be in accordance with local government regulated taxation.
All taxes owing are the responsibility of the customer. We will not refund goods if orders are returned to us due to refusal to pay taxes.
Please do not ask us to undervalue orders or aid in the avoidance of taxation.
My order hasn't moved for days. Does this mean it is lost?
No. Mail - especially international mail - can sit at distribution centers for weeks waiting on cargo space to continue its journey. There will be no tracking updates during this time. Equally if a package has to pass through customs at the point of entry to the destination country, delays can occur and there will be no tracking updates during this time.
My order is moving slow. Can you please speed it up?
No we can't. Once an order leaves us, the transit time is completely out of our hands.
Why do you no longer ship to my country?
There are likely multiple reasons for this.
Shipping during COVID-19 has been extremely problematic. The guideline for international mail used to be 12 weeks. At present global mail is still estimated to be running an average of 8 weeks delayed. This results in customers believing their packages are lost when they are not.
Some regions have extremely high rates of missing or stolen mail. While we appreciate this is not the fault of customers in those regions, it makes shipping to the area too risky.
Many countries opted out of the international E-DELCON list during 2020. This was the agreement to scan international mail. Unfortunately for residents of these areas, it means the final tracking scan would be either as an order left the USA or if it was transiting through another country that honored E-DELCON. This lack of tracking makes an area high risk when it comes to shipping and we have ceased all orders to those regions.
My order has arrived in my country but I still haven't received it, can you please contact USPS?
No we can't. Once a package leaves the USA it is out of the hands of USPS and responsibility is handed over to the recipient country's mail services. USPS have no way of seeing where your order is. You can try and contact the mail in your own country but generally they will tell you to be patient and watch for tracking updates.
I ordered an item that I needed for a special occasion but that time has now passed.
We're very sorry to hear that. We do not make any guarantees in regards to delivery dates, most especially for international mail where transit times have been varying wildly.