Bead Bash on the Lake begins online at midnight Thursday night / Friday morning. This charm bracelet blog shares the complete online schedule.

For those of you attending in store, the doors open at 10am on Friday morning and the schedule for that portion of the event will be confirmed then.

All promotions begin online at midnight Thursday night / Friday morning and end at midnight on Sunday night. Please do be aware that these times are strict and we cannot make any exceptions. All times listed are in EDT (Eastern Daylight Time) and you can find time zone converters on the internet.

Please do note there can be (and usually are) listings outside of these times too. These are always announced on Facebook.

Most promotions are processed automatically by the website. If you spread your spends throughout the weekend however, any refunds due will be processed the following week.

We cannot make changes to orders. We can only cancel them. Cancellations will not happen until the following week.

There are no pre-orders or reserves on any of the event beads. They are sold first come first served via the website at allotted times.

Shipping charges apply to international website orders of $40 or less or any order for the Trollbeads Free Bracelet Promotion. We do however combine shipping so those of you due refunds will have these processed the following week.

Online support during the event weekend will be limited. Please keep this in mind as it can cause you to miss out on beads if you sit waiting for an answer.

Please keep any questions or concerns you may have to one channel. Emailing us, leaving live chat messages, messaging on Facebook and Instagram about the same issue just slows us down. If you don't receive a reply it's because we're busy.

If you are receiving AVS errors when attempting to place an order, it is because some details of your billing address are incorrect. Please check out via Paypal instead. (You can still use any major credit or debit card.) We cannot fix AVS errors for you.

No further images can be provided aside from what is available on the website.

Please note that the retail store is closed during Bead Bash on the Lake. As such the phone lines are not manned either.